Privacy policy

This policy explains how we handle personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you have a question about this policy, please contact us.

01About this policy

In this policy, “we”, “us” and “our” means Video Forensics Australia, part of Triage Forensic (ABN 48 646 899 747). The policy applies to personal information we collect through this website, when you contact us, and when we carry out forensic work.

02Personal information we collect

The information we collect depends on how you deal with us. It may include:

• Your name, organisation, role, email address and phone number
• Details you give us about a matter, including the type of matter, deadlines and the questions to be answered
• Video, images, documents and other material supplied for examination, which may contain personal information about you or other people
• Billing and payment details if you instruct us
• Information about how you use our website, such as pages visited and the type of device and browser used

Some material we examine may contain sensitive information, such as images of people or information relating to alleged offences. We only collect sensitive information where it is reasonably necessary for the work we have been instructed to do, or where the law allows it.

03How we collect it

We usually collect personal information directly from you, for example when you complete our enquiry form, call or email us, or instruct us. We may also collect it from the party instructing us, such as a law firm, insurer or employer, from the evidence supplied for examination, and automatically when you use our website.

04How we use it

We use personal information to:

• Respond to your enquiry and give you a quote
• Carry out the forensic examination and prepare reports and exhibits
• Give expert evidence in court or other proceedings
• Manage our engagement, including billing and record keeping
• Meet our legal, professional and regulatory obligations
• Maintain and improve our website and services

We do not sell personal information, and we do not use it for direct marketing without your consent.

05Evidence we examine

Video, images and other material supplied to us are treated as strictly confidential. They are used only for the purpose of the engagement, accessed only by the people working on the matter, and handled with a documented chain of custody. We do not publish case material or use it for any other purpose without the written permission of the instructing party.

06Who we disclose it to

We may disclose personal information to:

• The party who instructed us, and their legal representatives
• Courts, tribunals and other parties to proceedings, where our report or evidence is required
• Other examiners within our business for peer review
• Triage Forensic, where a matter involves its services
• Service providers who support our business, such as website hosting, email, secure file transfer, IT support and couriers, under confidentiality obligations
• Anyone else where we are required or authorised by law to do so

07Overseas disclosure

Some of our service providers, such as cloud storage or email providers, may store information on servers outside Australia, including in [countries]. Where this happens, we take reasonable steps to ensure the information is protected in a way that is consistent with the Australian Privacy Principles.

08Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include encrypted file transfer, secure storage, restricted access, hash verification of evidence, and records of who has handled each item.

09How long we keep it

We keep personal information and case material only for as long as it is needed for the engagement and to meet our legal and professional obligations, or as agreed with the instructing party. When it is no longer needed, we securely destroy it or return it in line with the instructions we receive.

10Website, cookies and analytics

Our website uses cookies and similar technologies to make it work and to understand how it is used. We use analytics tools that collect information such as pages visited and time spent on the site. This information is not used to identify you. Embedded maps load from Google only when you choose to show them. You can control cookies through your browser settings.

11Access and correction

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. We will respond within a reasonable time. In some circumstances we may refuse access, for example where giving access would affect the privacy of others or relates to legal proceedings, and we will explain why.

12Complaints

If you have a complaint about how we have handled your personal information, please contact us first using the details below. We will acknowledge your complaint and aim to resolve it within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

13Contact us

For privacy questions, requests or complaints, please contact our Privacy Officer:

14Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown at the top.